Often our clients are faced with change – technology change that is not often ‘comfortable’. The changes bring with it extra expenses, some significant work, glitches that need to be overcome that are to result with a ‘greater good’. Well, time to put the shoe on the other foot!

Catalyst Solutions is moving to a new software system that will bring ‘changes’ to our team. The new software is called ConnectWise and it is what they call a ‘PSA’ (Professional Services Automation) system. This system will include a database of our clients and information about them that will make it easier for us to look up. We will use the system to put in ‘tickets’ for clients… and in fact it will have the ability for our clients to put tickets in themselves and track the progress. This will integrate into our financial systems so we can invoice our clients.

We are now going through training and being subjected to much of the same we put you as our clients through (getting a taste of our own medicine!). As we go through the changes there will be challenges and you will see some of the results (user portal you can log into, new invoices, etc.). Bear with us as we make this transition which is intended to result in better service to you, our customers.